Access Request Support Articles
Why are my users not displaying in the user assignment dropdown?
If you are attempting to assign a user to an access request and the user is not displaying in the User dropdown menu, either the user’s account has not been created or the user has not completed their registration. To resolve this issue, please ...
Why can't I see my uploaded header?
Uploaded Header Not Appearing. On the DSAR Setup / Configuration page you have the option of uploading your company logo to be at the top of your DSAR form. Some issues can come up depending on the plugins or cached data in your browser. Here are ...
What do the different options in the Status column mean?
The Different Status Options. When looking at the DSAR Inbox, you will notice the Status column just in the center of the Inbox. This will have an assortment of options which will dictate what stage of the process the DSAR request is in. This will ...
How can I utilize the DSAR Form URL?
Internal or Website Entry After the DSAR Setup process has been completed, a URL will be generated for you to access the form. This allows for greater versatility and ensuring data subjects have multiple means of accessing the DSAR Form. This allows ...
How do I complete or close a Manual Request?
Completing or Closing a Manual Request in your DSAR Inbox. Closing a Manual Request can be very simple. The most important thing to note about this process is that ID verification must be completed outside of the system. To close a Manual Request, ...
Why can’t I enter certain characters into different fields?
Every field can potentially be treated differently based on the needs of that field. For example, a phone number only needs to allow for numbers, while the name or address fields may need to accommodate additional characters like periods (.), ...
What are the different views in the DSAR Inbox?
The DSAR Inbox will have three major views. At the top of the DSAR Inbox, there are three major views that allow for greater organization once the number of records starts to increase. These three views are In Progress, All, and Archived. In ...
Do I need to download the Evident ID app?
You do not need to download the Evident ID App for the DSAR request process. When a DSAR request has been submitted, the data subject will receive an email with a link to verify. This will navigate the data subject to a page where they can input ...
What do the different flags represent in the DSAR Inbox?
The different flags in the DSAR Inbox. When checking the DSAR Inbox for any updates or status changes, it is important to note what the different color flags mean under the Time Remaining section of the DSAR inbox. These statuses help inform the ...
What are the different DSAR Request Types?
The Different Request Types There are seven DSAR request types that a data subject may choose, all of which may be chosen simultaneously. Below is a brief explanation for each option: Inquiry - A general request sent to the organization. This option ...
What is a Proxy?
A Proxy is an agent or guardian that is authorized to represent the data subject. A copy of the Power of Attorney is required. Anyone completing a DSAR Request for someone other than themselves is considered a Proxy. In order for the DSAR request to ...
Who should be allowed to submit a DSAR?
Legally Mandated vs Any Jurisdiction On the DSAR Setup / Configuration page, you can decide whether you want to allow DSARs from any jurisdiction, or only accept requests from jurisdictions that are legally required. What this simply means is if ...
Can I customize my DSAR form?
Customizing the DSAR Form First, select the ACCESS REQUEST option from the menu. If it is your first time accessing the DSAR inbox, then the DSAR Setup / Configuration form should automatically open. Otherwise, select Settings. This will open the ...